Call Facebook UK About Marketplace Shipping Dispute

Shipping disputes on Facebook Marketplace have become increasingly common as more UK buyers and sellers use the platform for posted delivery rather than local collection. Disputes typically arise when a buyer claims an item was not received, when tracking information shows delivery but the buyer denies receipt, or when the item arrives damaged or significantly different from the listing description. For UK sellers using Facebook checkout with shipping, Purchase Protection provides some coverage but requires sellers to maintain proof of posting including tracked delivery confirmation from Royal Mail, Hermes, DPD, or other recognised UK carriers. Always use a tracked and signed-for delivery service for items over fifty pounds to protect yourself against claims of non-delivery. If a buyer opens a dispute, respond promptly through the Resolution Centre with your tracking evidence and any relevant photographs. UK consumer rights legislation including the Consumer Rights Act applies to Marketplace transactions, giving buyers additional protections beyond what Facebook provides through its own dispute resolution process.