Facebook UK Support for Fundraiser Not Receiving Donations
Work Group, Category & Country
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Category
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Work Group
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Open Times
Monday to Friday:
9:00 AM - 6:00 PM
Saturday:
10:00 AM - 4:00 PM
Sunday:
Closed -
Country
United Kingdom
About Us
Running a Facebook fundraiser in the UK and discovering that donations are not being processed or reaching the intended recipient can be deeply concerning, especially when supporters are actively trying to contribute. Payment processing issues with fundraisers commonly occur when the receiving charity has not completed their payment setup with Facebook Payments, when the fundraiser exceeds certain thresholds that trigger additional verification requirements, or when there are technical issues with the payment gateway serving the UK region. Personal fundraisers require the organiser to have a verified payment account linked to a UK bank that accepts direct deposits. If donors report seeing error messages when attempting to contribute, the issue may be on their end with expired payment methods or bank restrictions on online charitable giving. Check your fundraiser settings to confirm the receiving organisation is a registered UK charity recognised by Facebook, and verify that your own payout information is current and correctly configured.
International Time & Dialing Code For United Kingdom
3:40 PM
+44
Call & Message
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Telephone
+44 20 3996 3725 -
Mobile
+44 20 3996 3725 -
Email
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Website
Address MAP
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Street Address
11-12 Pall Mall
St. James's
London -
City
London -
State / Province
London -
Zip / Postal Code
SW1Y 5LU
Postal Address
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Address
11-12 Pall Mall
St. James's
London -
City
London -
Zip / Postal Code
SW1Y 5LU